Privacy policy
We protect your data with the same care we protect your business.
Information we collect
When you use PrimeLine Communications, we collect account information including your business name, contact details, and service preferences. Call data includes phone numbers, call duration, transcripts, and recordings necessary to deliver our services. We also collect usage analytics, IP addresses, and device information to maintain platform security and performance.
Third-party integrations
If you connect external tools to your PrimeLine account, we receive data required for those integrations to function. You control which third-party services can access your information through your account settings.
How we use your information
Your data enables us to route calls correctly, schedule appointments, qualify leads, and provide after-hours coverage. We analyze usage patterns to improve our platform and help you understand your communication performance. We never sell your information to other companies.
Data security
We use industry-standard encryption and security protocols to protect your data. Access to sensitive information is restricted to authorized personnel who need it to support your account. We conduct regular security audits and maintain compliance with applicable data protection regulations.
Data retention
Call recordings and transcripts are retained according to your account settings and applicable legal requirements. You can request deletion of your data at any time, subject to legal obligations to maintain records. We delete inactive accounts and associated data after a specified period unless you request otherwise.
Your rights
You have the right to access, correct, or request deletion of your personal information. You can control how we use your data through your account preferences. If you have concerns about our privacy practices, you can contact us directly or file a complaint with your local data protection authority.
Changes to this policy
We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through your account. Your continued use of PrimeLine Communications after changes become effective constitutes your acceptance of the updated policy.