IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

PrimeLine Communications LLC does not share, sell, rent, trade, transfer, or otherwise provide mobile phone numbers, SMS opt-in information, or SMS consent records to third parties, affiliates, or lead generators for marketing or promotional purposes.

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Mobile information may be disclosed only to contracted service providers, including messaging carriers, aggregators, and platform providers, solely as necessary to operate our messaging program and provide the services requested by the recipient. These providers are not authorized to use mobile information or SMS consent for their own marketing purposes.

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1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about inquiries, service requests, call notifications, appointments, requested follow-ups, and account or operational updates. Promotional SMS messages are sent only when separate, express consent has been obtained and are not part of the PrimeLine Client Notifications customer-care campaign.
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By voluntarily opting into the PrimeLine Client Notifications SMS program through our separate SMS Consent Authorization Form, you agree to receive recurring, non-promotional customer-care and operational text messages from PrimeLine Communications LLC. Messages may include service-request notifications, call summaries, scheduling updates, requested follow-ups, and account-related communications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We retain signed and dated copies of completed SMS Consent Authorization Forms as records of express consent.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at adonai@goprimeline.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
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SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• If PrimeLine Communications LLC is involved in a merger, acquisition, reorganization, or sale of assets, certain personal information may be transferred as permitted by applicable law. However, mobile phone numbers, SMS opt-in information, and SMS consent records will not be transferred to or used by another business for marketing or promotional purposes. Any new sender must obtain its own valid consent where required.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by PrimeLine Communications LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

PrimeLine Communications LLC
Phone: (307) 251-1907

Registered Business Address:

1746 S Poplar St

Casper, WY 82601

This Privacy Policy describes how we collect, use, and protect personal information. Consent to receive SMS messages is obtained separately and is not created merely by visiting our website, using our services, or accepting this Privacy Policy.

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